The seller from whom you purchased the merchandise is the party responsible for handling complaints. By completing this form, you authorize us 

Please note: To process this complaint, you must provide either the production code (located on the back of the item) or the lot number (located on the box label).

Please check the box that best describes your damage

Please note that we will only process your claim if you include a proof of purchase and photos of the damage with your claim.

By providing the information requested in this questionnaire, you can significantly help ensure that the complaint you have submitted to us can be processed efficiently based on the data provided. By submitting this complaint, the sender confirms the accuracy of the above information and acknowledges receipt of the privacy policy below. Incorrect or missing information will significantly affect the assessment of your complaint. The collection of the requested data does not imply acceptance of the complaint! Taking the supply chain into account, we will direct our response to the complaint to our contractual partner.