High level of innovation

Made in Germany

Healthy Flooring

CLASSEN - Blue Leaf
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Frequently Asked Questions

General

Do you offer samples for viewing?

Yes, we’d be happy to provide you with samples to view. This way, you can experience the color, texture, and quality of our products right in your own home.

Can I keep the samples?

Of course—you don't need to return the samples.

What payment options are available?

We accept payments via PayPal and PayPal Plus, among other methods.

How does delivery work?

Delivery is handled by DPD.

Where can I buy the flooring?

You can purchase our flooring exclusively from various retailers—for example, at select home improvement stores. Simply use our dealer locatorto find a store near you that carries our products.

What kind of warranty do I have on the products?

You have a 2-year statutory warranty. Depending on the product, we also offer warranties of up to 30 years.

Installation & Technology

Can I install the flooring over radiant floor heating?

Yes, our floors are suitable for hot-water underfloor heating systems.

Is impact sound insulation required?

That depends on the floor and the subfloor. For mineral subfloors such as concrete screed, a vapor barrier is usually recommended. Many floors already have built-in insulation. Please follow the specific installation instructions.

DO YOU NEED A VAPOR BARRIER WITH LAMINATE FLOORING?

Yes. When installing laminate flooring on mineral substrates such as screed, concrete, or tile, a vapor barrier (PE film) is absolutely necessary. It protects the laminate flooring from rising residual moisture and prevents damage such as swelling or warping. The vapor barrier is installed beneath the impact sound insulation, unless the latter is already integrated.

How much waste should I factor in?

As a general rule, we recommend allowing for 5–7% waste. For special laying patterns, such as herringbone, this can be as high as 15%.

Can I replace individual planks later?

Yes, it is possible to replace individual planks. This requires some manual dexterity—especially with click joints.

Where can I buy the flooring?

You can purchase our flooring exclusively from various retailers—for example, at select home improvement stores. Simply use our dealer locatorto find a store near you that carries our products.

SOIL TYPES

Are all flooring options suitable for wet areas?

Not every floor is automatically suitable for wet areas. However, some laminate floors and all CERAMIN are water-resistant and can be used without hesitation in kitchens, bathrooms, or hallways.

Are the floors scratch-resistant and pet-friendly?

Our floors are exceptionally durable, making them ideal for households with pets. CERAMIN also CERAMIN a high abrasion resistance rating, making it suitable for heavy-duty use.

Are these floors suitable for people with allergies?

Yes, all of our floors are low-emission and easy to maintain. CERAMIN also free of PVC, plasticizers, and chlorine—making it ideal for a healthy living environment.

How do I know how to properly clean and maintain my floor?

Every floor has specific cleaning and maintenance requirements—depending on the material, surface, and intended use. You can find the most important care instructions directly with the product or in the download section of our website.

Questions about CERAMIN®

What CERAMIN is CERAMIN ?

CERAMIN an innovative, mineral-based material—PVC-free, odorless, dimensionally stable, and fully recyclable. It is used exclusively for high-quality, sustainable floor and wall coverings.

In which rooms is CERAMIN suitable?

CERAMIN suitable for use in any room—from living areas to kitchens and bathrooms, and even conservatories. It is not suitable for outdoor areas, saunas, or steam rooms.

How should CERAMIN ?

CERAMIN be disposed of with household waste (construction waste) as long as the quantities are small. For larger quantities, the material should be returned to the manufacturer for recycling, as it is fully recyclable.

What level of slip resistance does CERAMIN provide?

The surface of CERAMIN is very slip-resistant. This makes it suitable for damp environments such as bathrooms.

Is CERAMIN ?

Yes, CERAMIN excellent lightfastness and does not fade even when exposed to intense sunlight.

Questions about laminate flooring

What is laminate flooring?

Laminate flooring consists of a sturdy core board, a decorative layer (e.g., with a wood grain finish), and a protective wear layer. It is a durable and low-maintenance alternative to real wood.

Are the floors scratch-resistant and pet-friendly?

Our floors are exceptionally durable, making them ideal for households with pets. Our laminate floors also feature a high abrasion resistance rating, making them suitable for heavy use.

Is laminate flooring suitable for all rooms?

Laminate flooring is suitable for all living spaces—except for wet areas such as bathrooms with walk-in showers. Water-resistant options are recommended for kitchens and bathrooms.

Is impact sound insulation required?

Yes, this is either required separately or is already integrated into the floor. Impact sound insulation reduces footfall noise and protects the floor.
Important: For mineral subfloors (e.g., screed or concrete), a vapor barrier must also be installed under the laminate, unless it is already part of the insulation.

DO YOU NEED A VAPOR BARRIER WITH LAMINATE FLOORING?

Yes. When installing laminate flooring on mineral substrates such as screed, concrete, or tile, a vapor barrier (PE film) is absolutely necessary. It protects the laminate flooring from rising residual moisture and prevents damage such as swelling or warping. The vapor barrier is installed beneath the impact sound insulation, unless the latter is already integrated.

How do I properly care for laminate flooring?

Simply sweep or vacuum, then wipe with a slightly damp cloth. Do not use standing water or a steam cleaner.

How durable is laminate flooring?

Our laminate flooring is scratch-resistant, wear-resistant, and durable—making it ideal for households with children or pets.

Can I install laminate flooring myself?

Yes, thanks to the click system, even DIYers can easily install it. It’s important to have a clean, level subfloor.

Consulting & Support

Do you offer in-person consultations?

Our team is available by phone or email to provide personalized advice. We’d be happy to help you choose and plan your flooring.

Is there an online room planner?

Yes, you can use our room planner to virtually install your desired flooring in your rooms—this makes the selection process much easier.

How can I contact you if I have any questions?

Our customer service is available on weekdays. Alternatively, you can use our contact form .

CERAMIN
COLLECTIONS

All collections feature exclusively PVC-free flooring that is free of plasticizers and chlorine and is 100% recyclable. Today, the highest standards of design and functionality must go hand in hand with sustainability and healthy living.

CERAMIN
COLLECTIONS

All collections feature exclusively PVC-free flooring that is free of plasticizers and chlorine and is 100% recyclable. Today, the highest standards of design and functionality must go hand in hand with sustainability and healthy living.
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