CLASSEN Holz Kontor GmbH, Werner-von-Siemens-Straße 18–20, 56759 Kaisersesch, as the manufacturer of the floor planks, grants the following warranty on the purchased wall and floor coverings in addition to the statutory rights regarding defects.
The warranty period depends on the respective product category, product series, as well as the technical specifications and intended use of the purchased product. The warranty period is indicated in the product insert or on the packaging. The warranty period begins on the invoice date and upon purchase of the product by the person entitled to the warranty. If a warranty claim is honored, the warranty period is not extended. The fulfillment of a warranty claim does not trigger a new warranty period.
3.1 The warranty applies to:
wear and tear, stain resistance, colorfastness, and the locking system when used in private settings and for light commercial use. If a claim arises during the warranty period in accordance with these warranty terms, the manufacturer will, under this warranty, provide one of the following services at its discretion:
Replacement planks will be delivered, if possible, to the original point of sale or made available at a location of the guarantor’s choosing. If repairing or replacing the planks would be disproportionate, the guarantor will provide pro-rata reimbursement of costs. This benefit is based on the current market value of the affected planks. The current market value is calculated based on the age of the affected flooring in relation to the warranty period. Depending on the warranty term granted, the replacement benefit is reduced annually (e.g., a 15-year warranty is reduced by 1/15 annually; a 25-year warranty is reduced by 1/25 annually). If a claim is made, the customer bears the difference between the current market value and the replacement value. However, in this case, the warranty coverage does not include claims for reimbursement of costs for disassembly, assembly, reinstallation, transportation, storage, travel/hotel expenses, and disposal of the affected area. These costs are borne by the buyer. This warranty does not cover consequential damages, unusual damage, or damage caused by negligence. In some countries, the exclusion or limitation of liability for negligence or consequential damages is not permitted. In such cases, the aforementioned exclusions or limitations do not apply. If a particular design is no longer available from the manufacturer, an equivalent replacement will be provided from the currently valid product range. The warranty is limited to non-obvious defects—that is, defects that were not visible before or during the installation of the laminate flooring.
3.2 Warranty Terms for:
3.2.1 Abrasion For the purposes of this warranty statement, “abrasion” is defined as the complete wear-through of the decorative layer over an area of at least 1 cm². In the event of abrasion, signs of wear on the edges of the planks are excluded from the warranty.
3.2.2 Stain Resistance With regard to low susceptibility to soiling, CLASSEN provides a warranty in accordance with and within the limits of EN 438-2, provided that product-specific usage and care guidelines are followed. Failure to comply with these guidelines will void the warranty. The care guidelines can be viewed at www.classen.com/service/downloadbereich/.
3.2.3 Lightfastness The laminate flooring is lightfast according to Level 6 of the Blue Wool Scale: Lightfastness (according to DIN EN 438) describes the color stability of the pigments in the surface when exposed to light over an extended period. It therefore exhibits very good lightfastness during prolonged exposure to light; however, it is not light-resistant and must therefore be protected from direct sunlight.
3.2.4 megaloc/megaloc aqua protect Locking System Profile stability is guaranteed when the flooring is installed properly and in accordance with our specifications in the installation instructions, provided that the essential locking elements are not broken off.
3.2.5 Extended Warranty Terms for Laminate Flooring with megaloc aqua protect
The extended warranty terms apply in accordance with ISO 4760:2022 regarding the watertightness of the profile joint, maximum moderate swelling, and for the period in hours specified on the product insert or packaging. It is also a prerequisite that the water be removed within the time period in hours specified on the product insert or packaging, starting from the moment the water comes into contact with the floor. The warranty applies only if all installation instructions have been followed and the General Warranty Terms and Conditions have been met. The extended warranty for watertightness and swelling protection is valid for 10 years, regardless of the advertised product warranty. Laminate flooring with megaloc aqua protect and a water-repellent surface resists water during mopping as well as spills of typical household quantities of water. The warranty does not cover damage caused by water to which cleaning agents or other additives have been added, or damage caused by other liquids. Furthermore, damage caused by moisture rising from the subfloor or floor itself, as well as from adjacent structural components, is excluded. The flooring must not be installed in very damp areas, extremely dry areas, or areas with extremely high temperature fluctuations. The warranty does not apply to events that go beyond normal household use, such as standing water, leaks, flooding, structural damage, or exposure to rain or snow when windows or doors are open. The surface of this product is water-resistant but not waterproof. Installation in wet areas—such as swimming pools, pool areas, saunas, rooms with built-in drainage outlets, showers, or areas where repeated exposure to water is to be expected—is not permitted. In the event of significant water accumulation that also seeps beneath the product, rot and mold cannot be ruled out. Moisture on the floor must be removed within the specified time. Expansion joints in wet areas or around sinks, washing machines, dishwashers, refrigerators, and freezers must be filled with a highly flexible PER cord and sealed with an elastic, waterproof sanitary silicone in accordance with the installation instructions. Baseboards, moldings, and door frames must be sealed along the wall and floor. Cleaning with professional cleaning machines or steam cleaners is not permitted. All installation and cleaning instructions can be found on the product packaging or at: The care guidelines can be viewed at www.classen.com/service/downloadbereich/.
Warranty claims are excluded for damage caused by
The warranty holder must submit the following documents to make a warranty claim:
The warranty claim must be filed with Classen Holz Kontor GmbH , which can be reached at:
Tel: +49 2653 980 7900
Fax: +49 2653 980 447 0
Email: kontakt@classen.de
The warranty claim must be filed within the applicable warranty period. The type and quantity of the product must be clearly indicated on the original invoice. The warranty claim may be denied if the invoice is not presented. The description of the defect must include the production code, which is located on the back of the affected floorboard.
Before accepting the claim, CLASSEN reserves the right to inspect the affected flooring on-site or have it inspected by a third party; to request or take photographs of the affected planks and the relevant surroundings; or to request the planks themselves for inspection of the defect. The warranty coverage applies within the EU.
The warranty is non-transferable and applies only to the original purchaser, as a consumer within the meaning of §13 BGB. It applies only to the initial installation. As the original purchaser (a consumer as defined in Section 13 of the German Civil Code (BGB)), the purchaser must provide proof of eligibility by presenting the corresponding proof of purchase. All information contained in brochures, information sheets, advertisements, and marketing materials, as well as statements made by sales representatives or dealers, constitutes general information and is not binding on CLASSEN. Sales representatives and dealers are not authorized to modify the warranty. Liability for consequential damages is excluded to the extent permitted by law. Should any provision of this warranty be or become invalid, the validity of the remaining provisions shall remain unaffected. There are no side agreements to this warranty, and, like all amendments, they must be in writing to be valid. All side agreements and amendments must be signed by an authorized representative of CLASSEN. German law applies. To the extent permitted by law, the place of jurisdiction is: CLASSEN Holz Kontor GmbH, Werner-von-Siemens-Str. 18–20, D-56759 Kaisersesch
This manufacturer’s warranty does not limit the customer’s statutory claims for defects against the retailer or manufacturer arising from the purchase agreement, which the consumer may assert free of charge. Statutory warranty claims remain unaffected by this warranty promise. The manufacturer’s warranty thus enhances the customer’s legal position. If the floorboards are defective, the customer may also contact their retailer under the statutory warranty, regardless of whether a warranty claim exists or is being asserted.
Our Service Hotline
You need to load content from hCaptcha to submit the form. Please note that doing so will result in data being shared with third-party providers.
More InformationYou need to load content from reCAPTCHA to submit the form. Please note that doing so will result in data being shared with third-party providers.
More InformationYou need to load content from reCAPTCHA to submit the form. Please note that doing so will result in data being shared with third-party providers.
More InformationYou need to load content from reCAPTCHA to submit the form. Please note that doing so will result in data being shared with third-party providers.
More InformationYou need to load content from Turnstile to submit the form. Please note that doing so will result in data being shared with third-party providers.
More Information
