CASA NOVA LAMINEO Warranty Terms and Conditions
1. Guarantor
Classen Holz Kontor GmbH, located at Werner-von-Siemens-Straße 18-20, 56759 Kaisersesch, as the manufacturer of the floor planks, grants the following warranty on the purchased flooring elements in addition to the statutory rights regarding defects.
2. Warranty Period
The warranty period depends on the specific product category, product series, technical specifications, and intended use of the purchased product. The warranty period is specified in the product insert. The warranty period begins on the invoice date and upon purchase of the product by the person entitled to the warranty.
If a warranty claim is honored, the warranty period is not extended. Honoring a warranty claim does not trigger a new warranty period.
3. Scope and Coverage Under This Manufacturer's Warranty
3.1 The warranty applies to:
Abrasion resistance, stain resistance, colorfastness, and locking system for use in residential settings and light commercial use.
If damage occurs during the warranty period, the manufacturer will, under this warranty, provide one of the following services of its choice:
- Free provision of equivalent floorboards to replace the affected area
- monetary compensation
Replacement planks will be delivered to the original point of sale. If repairing or replacing the planks would be disproportionately costly, the warranty provider will provide a pro-rata reimbursement. This reimbursement is based on the current market value of the affected planks. The current market value is calculated based on the age of the affected flooring in relation to the warranty period. Depending on the warranty term granted, the reimbursement amount is reduced annually (e.g., 15-year warranty reduced annually by 1/15; 25-year warranty reduced annually by 1/25). If a claim is made, the customer is responsible for the difference between the current market value and the replacement value. However, in this case, the warranty coverage does not include claims for reimbursement of costs associated with disassembly, assembly, reinstallation, transportation, storage, travel/hotel expenses, and disposal of the affected area. These costs are borne by the buyer. This warranty does not cover consequential damages, unusual damage, or damage caused by negligence. In some countries, the exclusion or limitation of liability for negligence or consequential damages is not permitted. In such cases, the aforementioned exclusions or limitations do not apply.
If a particular design is no longer available from the manufacturer, an equivalent replacement will be provided from the current product lineup.
The warranty provided is limited to hidden defects. These are defects that were not visible before or during the installation of the laminate flooring.
3.2 Warranty Terms for:
3.2.1 Abrasion
For the purposes of this warranty, “abrasion” is defined as the complete wear-through of the decorative layer over an area of at least 1 cm². In the event of abrasion, signs of wear on the edges of the planks are excluded from the warranty.
3.2.2 Stain Resistance
With regard to low soiling resistance, CLASSEN provides a warranty in accordance with and within the limits of EN 438-2, provided that product-specific usage and care guidelines are followed. Failure to comply with these guidelines will void the warranty. The care guidelines can be viewed here.
3.2.3 CASAloc / CASAloc aqua protect Locking System
Classen Holz Kontor GmbH the stability of the profiles provided that they are installed properly and in accordance with the instructions in our installation guide, without breaking off the essential locking elements.
3.2.4 Extended Warranty Terms for Laminate Flooring with CASAloc aqua protect
The extended warranty terms apply in accordance with ISO/WD 4760:2020(E) for the watertightness of the profile joint and a maximum of moderate swelling for 24 hours when exposed to water, provided that the water is removed within this period after it has come into contact with the product. The warranty is valid only if all installation instructions have been followed and the General Warranty Terms and Conditions have been met. The extended warranty for watertightness and protection against swelling is valid for 10 years, regardless of the advertised product warranty.
Laminate flooring with CASAloc aqua protect and a water-repellent surface resists water during mopping and from spills of typical household amounts of water. The warranty does not cover damage caused by water to which cleaning agents or other additives have been added, or damage caused by other liquids. Furthermore, damage caused by moisture rising from the subfloor or floor itself, as well as from adjacent structural components, is excluded.
The flooring must not be installed in very damp areas, extremely dry areas, or areas subject to extreme temperature fluctuations. The warranty does not cover events that go beyond normal household use, such as standing water, leaks, flooding, structural damage, or exposure to rain or snow when windows or doors are open.
The surface of this product is water-resistant, but not waterproof. Installation in wet areas, such as swimming pools, pool areas, saunas, rooms with built-in drainage systems, showers, or areas where continuous exposure to water is expected, is not permitted. In the event of significant water accumulation that also seeps beneath the product, rot and mold cannot be ruled out.
Moisture on the floor must be removed within 24 hours. Expansion joints in wet areas or around sinks, washing machines, dishwashers, refrigerators, and freezers must be filled with a highly flexible PE round cord and sealed with an elastic sealant in accordance with the installation instructions.
Seal with waterproof sanitary silicone according to the installation instructions. Baseboards, moldings, and door frames must be sealed along the wall and floor.
Cleaning with professional cleaning machines or steam cleaners is not permitted.
You can find all installation and cleaning instructions on the product packaging or at:
4. Warranty Terms and Conditions
This warranty applies to all Class I products from Classen Holz Kontor GmbH that were manufactured after the date these warranty terms were issued.
Second-grade products, clearance items, or other laminate flooring sold at a discount, as well as products that differ in color, gloss, or texture from the images and samples provided, are excluded from this warranty.
The warranty provisions set forth herein apply exclusively to indoor installation and the associated environmental conditions in residential and office spaces.
In commercial spaces, the flooring must be installed by a professional floor installer.
5. Disclaimer of Warranty
Warranty claims are excluded for damage caused by:
- Improper installation, use, storage, or transport of the planks in violation of the specifications in the installation instructions and without the use of accessories approved or recommended by CLASSEN. Only underlayment materials that meet the highest requirements of EN 16354 are permitted.
- Inappropriate subfloor/surface preparation
- Replacement of visibly damaged
- any modification to the original—
- normal wear and tear or minor signs of use in the form of micro-scratches
- due to pointed shoe heels, moving furniture, and/or using unsuitable chair casters, or due to changes in gloss caused by sand, gravel, scouring cream, or adhesive.
- Scratches caused by pointed or sharp-edged objects or furniture legs.
- Household items that fall, provided they weigh more than 0.5 kg and the drop height exceeds 0.9 m.
- Improper handling of the floorboards resulting from use contrary to their intended purpose, accidents, or misuse (damage caused by pets is considered misuse).
- Improper use of abrasives and improper care of the floorboards with unsuitable cleaning agents, scouring cream, soaps, wax, or polishes/oils contrary to the manufacturer’s recommendations. Compliance with the cleaning and care instructions is a condition for the warranty to be honored. These instructions should have been provided to you by the retailer or installer at the time of purchase, or you can obtain them at
- Gaps in the joints caused by improper installation, improper use, or inadequate maintenance or cleaning. Damage resulting from continuous exposure of the floorboards to high temperatures.
- Impact from furniture on casters, vacuum cleaners or cleaning devices with rotating beater brushes, toys, or other objects.
- Attempts to repair in
- Chemicals, embers, fire, and
- Hair dyes, bleaches, and other coloring products
- Mixing Different Product Batches
6. Filing a Warranty Claim
The customer must submit the following documents to make a warranty claim:
- meaningful photos
- Original invoice showing the purchase date and the supplier's or retailer's stamp
A warranty claim must be filed within 30 days of the defect’s occurrence, either in writing or by submitting the fully completed warranty card , directly to CLASSEN Holz Kontor GmbH, Werner-von-Siemens-Str. 18-20, D-56759 Kaisersesch.
A warranty claim must be filed during the applicable warranty period.
The type and quantity of the product must be clearly indicated on the original invoice. If the invoice is not provided, the warranty claim may be denied. The description of the defect must include the production code, which is located on the back of the affected floorboard.
Before accepting the complaint, CLASSEN reserves the right to inspect the affected flooring on site or have it inspected by a third party; to request or take photographs of the affected planks and the relevant surroundings; or to request the planks themselves for the purpose of verifying the defect.
The warranty coverage applies within the EU.
7. Disclaimer
The warranty is non-transferable and applies only to the original purchaser as long as he or she owns the floorboards. It applies only to the initial installation. The original purchaser is the buyer listed on the invoice.
All information contained in brochures, fact sheets, advertisements, and marketing materials, as well as statements made by sales representatives or dealers, is general in nature and is not binding on CLASSEN. Sales representatives and dealers are not authorized to modify the warranty.
Liability for consequential damages is excluded to the extent permitted by law.
Should any provision of this warranty be or become invalid, the validity of the remaining provisions shall remain unaffected. There are no side agreements to this warranty, and, like all amendments, they must be in writing to be valid. All side agreements and amendments must be signed by an authorized representative of CLASSEN.
German law applies. To the extent permitted by law, the place of jurisdiction is: CLASSEN Holz Kontor GmbH, Werner-von-Siemens-Str. 18-20, D-56759 Kaisersesch
8. Statutory Consumer Rights
This manufacturer's warranty does not limit the customer's statutory claims for defects against the retailer or manufacturer arising from the purchase agreement, which the consumer may assert free of charge.
This warranty promise does not affect the customer’s statutory warranty rights. In this respect, the manufacturer’s warranty enhances the customer’s legal position.
If the floorboards are defective, the customer may also contact their retailer under the statutory warranty, regardless of whether a warranty claim exists or is being made.
