Your questions.

Yes, you can order samples to view. This allows you to assess a floor’s color, texture, and quality right in your own room. Lighting, wall colors, and furnishings are crucial to how a design looks, which is why a sample is a useful complement to the room visualizer.

Yes, CLASSEN samples that have been ordered do not need to be returned and may be kept.

Yes. With the room visualizer, you can virtually view selected CLASSEN flooring options in a room. A sample then helps you assess the color, texture, and feel under actual lighting conditions. This allows you to make a more informed choice when selecting laminate, CERAMIN flooring, and CERAMIN tiles.

The appearance of our finishes on screens may vary slightly from the actual color effect, depending on the monitor, display technology, and individual settings. Screen calibration, in particular, affects how colors and shades are perceived. In addition, many of our finishes are characterized by a natural variety of designs and unique effects. Color gradients, textures, and varying nuances are part of the distinctive appearance and may vary within a single finish. The on-screen display therefore serves as a guide for color, texture, and the overall appearance of the finish. For the most accurate assessment possible, we recommend viewing the finish using an original sample.

Yes, with the CLASSEN Room Visualizer, you can virtually display selected flooring options in a room. This makes it easier to assess the design, color, and installation direction before making a purchase decision.

CLASSEN FLOOR COVERINGS You can find them at various retailers, such as select home improvement stores. Use the store locator to find a retailer near you that carries CLASSEN products. Samples and select offers may be available directly through the CLASSEN website.

For orders placed directly through CLASSEN, payment options include PayPal and PayPal Plus, among others. You can see which specific payment methods are available during the checkout process.

Orders or samples shipped directly through CLASSEN are delivered by DPD. Specific delivery information will be displayed during the ordering process and in the shipping confirmation.

CLASSEN products are covered by the statutory warranty. In addition, depending on the product, voluntary warranties of up to 30 years may apply. The warranty period, scope of application, and conditions are specified in the respective warranty terms and product documentation.

CLASSEN Customer Service can be reached by phone on weekdays. Alternatively, you can use the contact form at any time. The service hotline number is 02653 980 7900. The service hours listed on the website are Monday through Thursday from 9:00 a.m. to 3:00 p.m. and Friday from 9:00 a.m. to 12:00 p.m.